Client care

Shipping

Every garment is cut and finished to your measurement sheet, inspected twice, then dispatched from Geneva.

How long it takes

The clock starts when your measurement sheet is confirmed in writing, not when you reserve. A piece takes two to four weeks at the bench, whether it comes from a collection or from a commission.

SwitzerlandTwo to three days once dispatched. Duty included.

European UnionThree to six days. Duty included in the price.

United KingdomThree to six days. Import VAT payable on arrival.

Rest of worldFive to ten days. Duties and import tax payable on arrival.

Duty and tax

Prices are in Swiss francs and include duty within Switzerland and the European Union — the figure you agree is the figure you pay. Outside those markets the carrier collects duty and import tax at delivery, set by your own customs authority. The house does not mark parcels as gifts or understate their value.

Tracking

You are written to when the pattern is cut, when the piece passes its second check, and when it is dispatched with a tracking number. If a parcel stalls in customs, write to hello@bylinsilk.com and the office in Geneva will chase it rather than asking you to.

Returns Questions